Returns

We hope that you love your purchase from gen/c. If for any reason you are not completely satisfied with your purchase, we are happy to exchange or offer a refund for any unwashed or unsoiled garment within 14 days.

Email customercare@gencnyc.com your order #, name, and the reason for your return.  

Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached. Not placing merchandise back into original bag will delay processing of your return. Refunds will be made in the form of original payment within two weeks of receiving the goods back in our warehouse. Shipping and handling charges are non-refundable.

ALL SALE ITEMS ARE FINAL.

We only accept returns that were purchased via this website. Gencnyc.com will not accept orders that were purchased from other retailers.

Place items in a box or envelope, with a copy of the packing slip and a note letting us know what you want to exchange. You are responsible for return shipping charges. Indicate size, style and color of your desired replacement item(s). As soon as we receive the return, we will send out your replacement.

If you do not see an answer to your question above, please send us an email at customercare@gencnyc.com. We’d love to hear from you.